Every order moves through the same six steps, whether it is a pallet of nutraceutical capsules or a full container of bagasse tableware. You always know which stage your order is at, who is handling it, and which document is next.
You share product, grade, quantity and destination port.
Send us the product and grade you need, the quantity or container load, your destination port and any label or documentation requirements. One person owns your enquiry from here to delivery.
FOB or CIF pricing with lead time, MOQ and the document list.
We reply with FOB or CIF pricing, minimum order quantity, packing details, lead time and the full list of export documents your market needs — typically within 24 to 48 working hours.
Samples, specifications and label artwork approved in writing.
Where samples apply, we courier them along with specifications. Nothing goes into production until the specification and label artwork are approved in writing — and we never substitute a grade or source without your approval.
Proforma invoice, payment terms and a booked production slot.
We issue a proforma invoice covering price, packing, Incoterms and payment terms (advance or letter of credit). Once confirmed, the production and shipping slot is booked against your order.
Batch COA, optional third-party testing, export-grade packing.
Goods are checked batch-wise with Certificates of Analysis, and third-party lab testing for residue, heavy metals or microbiology on request. Packing is built for container efficiency, with fumigation where the commodity requires it.
Invoice, packing list, BL/AWB, COO and certificates, then tracking.
Commercial invoice, packing list, bill of lading or airway bill, certificate of origin and phytosanitary or health certificates are couriered and wired to you. We track the shipment and stay available after delivery.
The same person handles your quotation, production updates and documents — no handoffs between desks.
Specifications, packing, Incoterms and payment terms are confirmed in writing before production starts.
If a grade, source or packing has to change, you approve it first. We do not swap it quietly.
Document corrections, customs queries and repeat orders are handled after the container leaves.